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Satisfied, Overwhelmed and delighted Customer is our only motto.
Thanks for shopping with us! Not only does this purchase bring good health for you and your family, it also supports the grassroots movement promoting organic agriculture which stands for farmer prosperity and environmental sustainability.
In case there’s anything you weren’t too happy with, please let us know and we’ll do whatever possible to address the issue. Please also take some time to read the terms and conditions to get familiar with how returns and refunds works, characteristics of organic produce etc.
Return & Refunds
- At the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value.
- If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
- In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions. For a particular item, a partial return is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces.
- Please send us a complaint in time! We are not able to credit or replace any items which have been kept beyond a period of 3 days, in case of perishables, and beyond their expiry date in case of non perishables, but haven’t been complained about.
Complaints and Quality
- For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery.
- Complaints received after 3 days of delivery for fresh produce (fruits and vegetables) will be handled on a case by case basis. This is because some more perishable or tender vegetables don't have a shelf life greater than that.
- We guarantee freshness at the time of delivery, so we encourage people to send in complaints
- ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
- There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery, however refunds or credit after payment will not be accepted. The following are some examples: Produce might be unevenly shaped, might not be very shiny or big. But it should be good inside.
- Organic is not about perfect looks, and doesn't rely on artificial growth promoters or chemicals to enhance physical appeal. The vegetables look like nature intended them to. This might be very apparent in cases of things like apples, which otherwise are infamous for heavy chemical and wax use (to make them look pretty), while in some cases the vegetables will look no different than a chemically grown vegetable.
- There might be slight variations in color, size, and taste over the season of the vegetable. Again, it is because the characteristics of the vegetable can change with the weather.
- On rare occasions, customers find a bug or two inside a vegetable. We are not referring to a big bug that has eaten a chunk of a vegetable, but a small bug inside a cucumber, or a piece of okra or brinjal. This will not happen very frequently, but there can happen once in a while. This is actually proof it is organic! A simple solution is to cut away the part with the little insects and use the rest. To be safe, you can boil the vegetable well. Ask your mother, granny and aunts, they’ll tell you this was not unusual until the 90’s.
- You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service on 098888-00921. In such a case we will refund any payments already made by you for the order.
- If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
- If there are changes in the delivery slot time you requested or need to add more products, you need to edit your order by calling customer care on 98888-00921